Audio is not playing
Check device volume and Silent Mode, then fully close and reopen KanaDaruma. Learning audio is bundled with the app and does not need a network connection.
Let’s get your learning loop moving again.
Core lessons work offline and no account is required. For a problem, privacy question, or store-review inquiry, contact the developer directly.
Photo score cannot connect
Lessons remain available offline, but Reveal my score needs an internet connection and a valid device-integrity check. Keep the review screen open and retry when the connection is stable.
Camera or photo access
Open the device Settings app, find KanaDaruma, and allow only the access you want. Declining access never blocks character or vocabulary lessons.
Reset local progress
KanaDaruma currently has no account or cloud learning profile. Removing the app removes locally stored progress; reinstall only if you intend to start over.
Include this in a support email
Your device model, OS version, app version, the screen where the issue happened, and the exact message you saw help diagnose a problem. Do not attach a handwriting photo unless the developer specifically asks for a test image you are comfortable sharing.